Effective Date: November 13th, 2025

Welcome to Urban Vape Synergy. These Terms and Conditions govern your use of our website, services, and products. By accessing or using our website, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our website or services.

1. Acceptance of Terms

By placing an order or using our website, you affirm that you are at least 18 years of age or the legal age to purchase vaping products in your jurisdiction. If you are under 18, you may not use our services.

2. Changes to Terms

Urban Vape Synergy reserves the right to modify these Terms and Conditions at any time. We will notify you of any changes by posting the new terms on this page and updating the effective date. Your continued use of the website following the posting of changes constitutes your acceptance of those changes.

3. Products and Services

• Product Descriptions: We strive to provide accurate descriptions of our products. However, we do not warrant that product descriptions, pricing, or any other content on the website is accurate, complete, or error-free.
• Availability: All products are subject to availability. We reserve the right to discontinue any product at any time without notice.

4. Orders and Payment

• Order Acceptance: Your order constitutes an offer to purchase. We reserve the right to accept or decline your order for any reason. If we decline your order, we will notify you and issue a refund if payment has been made.
• Payment: We accept various payment methods. By providing your payment information, you confirm that you are authorized to use the payment method selected and that you authorize us to charge the total amount of your order.

5. Shipping and Delivery

• Shipping: We will make reasonable efforts to ship your order in a timely manner. However, we are not responsible for delays caused by shipping carriers or unforeseen circumstances.
• Risk of Loss: Once your order is shipped, the risk of loss or damage to the products passes to you.

6. Returns and Refunds

We offer a 30-day money-back guarantee on most products. Please refer to our Refund and Return Policy for detailed information on how to initiate a return, eligibility criteria, and the refund process.

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Urban Vape Synergy or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

8. User Conduct

By using our website, you agree to:

• Use the site only for lawful purposes and in accordance with these Terms and Conditions.
• Not use the site in any way that violates any applicable laws or regulations.
• Not engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the site, or which may harm Urban Vape Synergy or users of the site.

9. Limitation of Liability

To the fullest extent permitted by law, Urban Vape Synergy shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website or products. Our total liability to you for any claims arising from or related to your use of the site shall not exceed the amount you paid for the relevant product.

10. Indemnification

You agree to indemnify, defend, and hold harmless Urban Vape Synergy, its affiliates, officers, directors, employees, and agents from any claims, losses, liabilities, damages, costs, or expenses (including reasonable attorneys’ fees) arising from your use of the website or your violation of these Terms and Conditions.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law principles. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts located in [Insert State or Territory].

12. General Provisions

• Severability: If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
• Waiver: No waiver of any provision of these terms shall be deemed a further or continuing waiver of such provision or any other provision.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• Email: contact@urbanvapesynergy.com.au
• Location: Wangara WA 6065, Australia

Thank you for choosing Urban Vape Synergy. We appreciate your business and look forward to serving you!