Effective Date: September 14th, 2025
Urban Vape Synergy is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our store. Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
We may collect personal information from you when you visit our website, create an account, place an order, or interact with us in other ways. The types of information we may collect include:
- Personal Identification Information: Name, email address, phone number, billing address, shipping address, and payment information.
- Technical Data: IP address, browser type, operating system, and information about your visit, including the date and time of access, pages viewed, and referring website.
- Usage Data: Information about how you use our website and services, such as your browsing actions and patterns.
2. How We Use Your Information
We may use the information we collect for various purposes, including:
- To process and fulfill your orders.
- To communicate with you about your account, orders, and customer service inquiries.
- To personalize your shopping experience and improve our website.
- To send you marketing communications, promotions, and updates (with your consent).
- To analyze usage patterns and enhance our website’s performance.
- To comply with legal obligations and protect our rights.
3. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, shipping companies).
- Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. Security of Your Information
We take the security of your personal information seriously. We implement various security measures to protect your information from unauthorized access, use, or disclosure. However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
5. Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to request copies of your personal information.
- Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- Erasure: You have the right to request that we erase your personal information, under certain conditions.
- Restriction: You have the right to request that we restrict the processing of your personal information, under certain conditions.
- Data Portability: You have the right to request that we transfer your personal information to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us at {email}.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small files placed on your device that help us analyze web traffic and personalize your experience. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.
7. Third-Party Websites
Our website may contain links to third-party websites. We do not control these websites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at {email}.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date at the top. We encourage you to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us
- Email: contact@urbanvapesynergy.com.au
- Location: Wangara WA 6065, Australia
Thank you for choosing Urban Vape Synergy. We are committed to protecting your privacy and providing you with a secure shopping experience.