Effective Date: November 15th, 2025
Welcome to Urban Vape Synergy! We are committed to providing you with a seamless shopping experience, including efficient and reliable shipping options. This Shipping Policy outlines our shipping procedures, delivery options, and any relevant information regarding your orders.
1. Shipping Overview
At Urban Vape Synergy, we offer free shipping across Australia on all orders. We strive to process and dispatch your orders quickly, ensuring that you receive your products in a timely manner.
2. Free Shipping
- Eligibility: All orders placed on our website qualify for free shipping within Australia. There is no minimum purchase required to take advantage of this offer.
- Shipping Method: We utilize trusted carriers to deliver your orders safely and efficiently. The specific carrier may vary based on your location and the size of your order.
3. Same-Day Delivery in New South Wales
For customers located in New South Wales, we offer same-day delivery on eligible orders. Here are the details:
- Order Cut-Off Time: To qualify for same-day delivery, your order must be placed before [insert cut-off time, e.g., 2 PM AEST] on business days.
- Delivery Window: Same-day deliveries are typically made within [insert delivery window, e.g., 4 to 6 hours] after your order is processed.
- Eligible Areas: Same-day delivery is available for select areas within New South Wales. Please check our website or contact customer service to confirm availability in your location.
4. Order Processing
- Processing Time: Orders are generally processed within [insert processing timeframe, e.g., 1 to 2 business days]. During peak seasons or promotional events, processing times may be slightly longer.
- Order Confirmation: Once your order is placed, you will receive a confirmation email with your order details and tracking information when applicable.
5. Tracking Your Order
- Tracking Information: After your order has shipped, you will receive an email with tracking information. You can use this information to monitor the status of your delivery.
- Delivery Updates: Our shipping partners provide tracking updates throughout the delivery process. You can check the estimated delivery time and any changes to your order status.
6. Shipping Restrictions
- International Shipping: Currently, we only offer shipping within Australia. We do not ship internationally at this time.
- Age Restrictions: All purchasers must be at least 18 years old or the legal age to purchase vaping products in their jurisdiction. We reserve the right to request age verification when necessary.
7. Damaged or Lost Shipments
- Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery. We may require photos of the damaged items for our records. We will work with you to resolve the issue promptly.
- Lost Shipments: If you believe your order is lost in transit, please contact us at {email} or {phone}. We will investigate the matter and work with the shipping carrier to locate your package.
8. Customer Support
If you have any questions or concerns regarding our shipping policy or your order, please do not hesitate to contact our customer service team.
- Email: contact@urbanvapesynergy.com.au
- Location: Wangara WA 6065, Australia
Our dedicated team is here to assist you and ensure that you have a positive shopping experience with Urban Vape Synergy.
9. Changes to This Shipping Policy
Urban Vape Synergy reserves the right to modify this shipping policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically for updates.
Thank you for choosing Urban Vape Synergy! We appreciate your business and look forward to serving you with exceptional products and service.